Privacy Policy

How We Collect Your Personal Information

Whether we collect your personal information on paper, by phone or through other channels, we will provide you with an explanation of how we intend to use your personal information.

To serve our customers better, we may combine information given to us in our stores with any information you share with us about product interests. This information, combined with publicly available demographic information is used to enhance and personalize shopping experiences and to notify customers about products, services, contests and promotions that may be of interest.

How We Use Your Personal Information

We use your customer information to better understand customer preferences and provide you with better service, which included sending you updates about our products and services and to administer our business.

We do not sell, rent or lease your personal information to others.

Our policy is to permit only authorized employees and approved vendors who aid us in administering our contract programs, who are trained in the proper handling of personal information to have access to it.

How You Control Your Personal Information

We believe in providing you with choices about how we use your personal information. Our policy is to use your personal information as specified at the time we collected it from you.

If you prefer not receive information from us, either through email, postal mail or phone, please let us know by:

  • Calling us at (403) 640-2100; or
  • Writing to us at 5925 3 Street S.E., Calgary, Alberta, T2H 1K3; or
  • Emailing us at marketing@fablifebrands.com

Please note that such request may take up to thirty (30) days to become effective. In addition, if you ask us to remove your name and address from our email or posting mailing lists, we will maintain your name in a “do not mail” file to ensure that we can honor your request.

How You Can Access or Update Your Personal Information

We strive to keep our personal information accurate. We will make reasonable efforts to provide you with access to review, update or correct your information. If you wish to review, update or correct your information, please let us know by:

  • Calling us at (403) 640-2100; or
  • Writing to us at 5925 3 Street S.E., Calgary, Alberta, T2H 1K3; or
  • Emailing us at marketing@fablifebrands.com

When sending your request, please include:

  • Name
  • Address/email address/other; and
  • Details of the request (e.g. address update, email update or other)

As part of our privacy and security efforts, we may take reasonable steps to verify your identity before granting you access to your information or enabling you to make corrections.

How We Safeguard Your Personal Information

We have put in place physical, electronic, and managerial procedures to safeguard and secure the personal information we collect from you to prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information.

How We Inform You of Changes to This Statement

We will occasionally make updates to this privacy policy. When we do, we will also revise the “last updated” date at the top of the privacy statement. For material changes to this statement, we will notify you either directly or by posting the revised policy on this website.

If you have questions or concerns about our privacy practices or would like to request a copy of our privacy policy, you can call our Head Office at (403) 640-2100, write to us at 5925 3 Street S.E, Calgary, Alberta, T2H 1K3 or email us at marketing@fablifebrands.com

When sending your request, please include:

  • Name
  • Address/email address/other; and
  • Details of the request (e.g. address update, email update or other)

Please understand that we will work quickly to respond to you, some requests may take up to thirty (30) days to respond. If we need more time to adequately address your request, we will contact you with a new deadline and explain the reasons for the extension.